Oscar Munoz, an American business, is the executive chairman of United Airlines. He has been serving United Airlines from September 2015 as the Chief Executive Officer or CEO up to this year in May and has been one of the most crucial members of the company. Before becoming the CEO, Munoz worked in different managerial and executive positions in the parent company UCH of United Continental Holdings.
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Oscar Munoz and United Airlines
Mini Bio of Oscar Munoz
Name: Oscar Munoz
Source of wealth: United Continental Holdings
Occupation: Executive Chairman of United Airlines
Net worth: $34.8 million
Education: University of California, Pepperdine University
Spouse: Cathy Munoz
Oscar Munoz was born in Southern California on January 5, 1959. He was born into a Mexican-American family of 8 and attended La Quinta High School as a child. The first of his family to graduate from college, Munoz has a degree in Business Administration from the University of California and an MBA degree as well from Pepperdine University.
Munoz worked for the company US west before its infiltration with Qwest, and shortly after. In 2001, he joined AT&T as chief financial officer and then later as the vice pressie of consumer services. And then onwards, he worked in several major companies in administrative positions and showcased his critical thinking attitude.
Munoz worked for the major beverage corporation, Coca-Cola Co. as regional vice president in the sectors of administration and finance. He then joined PepsiCo Inc. in financial positions as well. He was then lured into rail transportation and real estate holding company, CSX to play various roles and then be promoted as the COO, and in 2015, president.
CSX offered him the role of CEO, and, at the beginning of his newly earned position. He was however swooped into United Airlines to hold the rank of chief executive officer.
September 8, 2015: The day Oscar Munoz was named as the CEO of United Airlines. It is believed that his previous service of almost 10 years for UCH or United Continental Holdings. Which is the parent company of United, had led the company to offer him the role. After former CEO Jeff Smisek. Munoz had unfortunately suffered a heart attack one month after his assumed position. But he kept on working with the power of a horse.
He is one of the very few people who kept on working as CEOs after a heart transplant. He surprisingly kept on interviewing and recruiting candidates for high administrative positions while still being connected to monitors and other machines and was deemed as brave.
United Airlines Holdings, Inc. is a transportation service leader throughout North America with a route network of up to 355 destinations. The company is headquartered in Chicago and was founded in 1968. United was sustaining damages in results, official government dealings in New Jersey, infiltration with Continental Airlines, and low shareholder return under previous CEO Jeff Smisek, and Oscar Munoz was an immediate replacement to boost efficiency.
The new CEO brought about innovation in hygiene, safety, operations, and flexibility in costs. Among his best ideas were the increment of passenger fees according to seat mile and the premium cabin to target high-end passengers.
The 5 years Munoz worked as the leader of the airline company had its ups and downs. At the beginning of his journey, he engaged himself in a 90-day tour with fellow employees to discuss real-time concerns. And take their opinions on how the company could do better. Although his tour was cut short due to his heart attack, Munoz has always been known to stand behind his employees.
Within four months, Munoz had cleared up unruly labor contracts that resulted from the merge of United and Continental. Thus diminishing tension between management and labor. He resumed the pause of payment and benefits of pilots which were stuck due to the 9/11 crises. In a nutshell, he was an accelerator waiting to be pressed.
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Being of Mexican American descent, Oscar Munoz was appreciated in the Hispanic community. Fortune 500 ranked him in the top 100 in 2015, making him one of the only two Hispanic CEOs making the list. Hispanic Business Magazine ordained him as in the 100 Most Influential Hispanics enumeration. PR and Comms publication, PRWeek termed Munoz as the “Communicator of the Year for 2017” for bridging the gap between managers and employees.
Munoz was popular among his employees for his unconditional support and better workplace policies, but maybe a bit too much. The year 2017 was not a good year for him. He faced much criticism due to his oversight of a United Airlines passenger being forcibly removed and dragged out from the flight due to not making space for the employees. Munoz advocated the action of the employee and claimed the client had been disruptive.
On a second press release, he apologized on behalf of the company but was met with disappointment. The controversy arrived at a time when he was under pressure from other shareholders and customer relations overseers. His previous response was even more criticized when PRWeek US editor-in-chief, Steve Barrett, claimed Munoz’s reaction as a textbook-worthy response failure.
The 61 year old has contributed extensively to education in the country. He and his wife Cathy Munoz started a scholarship program at the University of North Florida with a fund of $100,000. Being the first in his humble family to go to college himself, he offered studentships to students who are the first in their families to attend college. The couple also tackled the increasing rate of abandoning of schools by donating $1 million to fund a dropout averting program at a middle school in Florida.
At present, Oscar Munoz is serving United Airlines as a chairperson among the board after handing over his position to Scott Kirby and is still contributing to the airline industry with his expertise. So, say whatever you will about this influential man, he had an incredible journey to the top and proved that you can only succeed with a calm head and precise executions.
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